Last updated: 31st Octobar, 2026
Rahman Agro Agency (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. It is written to comply with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
1. Information we collect
- Information you give us: name, phone number, email address, delivery address, order details, and any messages you send through our contact form or WhatsApp.
- Payment information: payments are handled by [payment gateway name]. We do not store your full card or bank details on our servers.
- Automatically collected information: IP address, browser type, device information, pages visited, and cookies, used to run and improve the website.
- Business information: for business or wholesale customers, GSTIN and business name, where needed for invoicing.
2. How we use your information
- To process and deliver your orders, and to send order updates.
- To process returns, exchanges, and refunds.
- To answer enquiries and provide customer support.
- To send product information or offers, only if you have opted in. You can opt out at any time.
- To meet legal, tax, and regulatory obligations, including GST records.
- To prevent fraud and protect our website and customers.
3. Sharing your information
We do not sell your personal information. We share it only with:
- Logistics partners that deliver your order.
- Payment gateway providers that process payments.
- Service providers that host our website, send emails or messages, or provide analytics.
- Government or regulatory authorities, where required by law.
4. Cookies
Our website uses cookies to keep items in your cart, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, but some features may not work properly.
5. Data retention
We keep personal information for as long as needed to fulfil orders, meet legal and tax obligations, and resolve disputes. [Insert retention period, if the client has one.]
6. Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
7. Your rights
Under the Digital Personal Data Protection Act, 2023, you may:
- request access to the personal data we hold about you;
- ask us to correct or update inaccurate data;
- ask us to delete your data, where we no longer need it for the purposes above or the law does not require us to keep it;
- withdraw consent you have given, where processing is based on consent;
- make a complaint to us or to the Data Protection Board of India.
To exercise these rights, email rahmanagroagency8832@gmail.com.
8. Children
Our services are intended for adults who can enter into a contract. We do not knowingly collect personal information from children under 18.
9. Grievance Officer
Name: [Grievance Officer name] Email: rahmanagroagency8832@gmail.com Phone: +91 70025 52449
10. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
11. Contact us
Rahman Agro Agency Near ASTC Bus Stand, Hospital Road Kharupetia, Darrang, Assam 784115 Email: rahmanagroagency8832@gmail.com Phone: +91 70025 52449 / +91 86388 98065 / +91 94350 88132