Rahman Agro Agency’s return and exchange policy does not allow returns of goods once delivered. If you receive a product that is a mismatch, defective, or expired, you may request an exchange. The replacement is provided free of cost, subject to product availability in our stock.

 

Exceptions and rules that apply to this policy

 

  1. All items to be returned or exchanged must be unused and in their original condition, with all original labels and packaging intact. They must not be broken or tampered with.
  2. Exchanges are allowed only if your delivery address is serviceable for exchange by our logistics team.
  3. If your purchase included a free gift or offer and you wish to return the item, the refund will be reduced by the MRP of the free gift(s) or offer item(s) until we have received them back in satisfactory condition.
  4. If you choose to self-ship your return, pack the items securely to prevent loss or damage in transit. We recommend a reliable courier service.
  5. Perishable goods, such as seeds, cannot be returned or exchanged if the packet has been opened or damaged.
  6. Products must be returned within 7 days of delivery. To arrange a return, call customer care at +91 86388 21845.
  7. To raise a complaint about a product, send an unboxing video of the package to +91 86388 21845 (WhatsApp).
  8. Issues with a delivered product must be reported within 2 days of delivery.
  9. To complete a return, you must provide a receipt or proof of purchase.
  10. Do not send your purchase back to the manufacturer.

Refunds (where applicable)

Once your return is received and inspected, we will email you to confirm receipt. We will then notify you by email whether your refund is approved or rejected.

 

If your refund is approved, it will be processed, and the credit will be applied automatically to your original method of payment (credit card, bank account, or other original payment method) within 7 to 10 working days.

 

Rahman Agro Agency may cancel an order, in whole or in part, for reasons including product unavailability, circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms & Conditions, or logistical constraints. For prepaid orders cancelled in these cases, we will refund the amount paid in accordance with this policy.

 

Late or missing refunds (where applicable)

  • First, check your bank account again.
  • Then contact your card issuer. It may take some time before the refund is officially posted.
  • Next, contact your bank. There is often a processing period before a refund appears.
  • If you have done all of this and still not received your refund, email us at rahmanagroagency8832@gmail.com.

Exchanges (where applicable)

We replace items only if they are defective or damaged. To request an exchange for the same item, email rahmanagroagency8832@gmail.com and send the item to:

Rahman Agro Agency Near ASTC Bus Stand, Hospital Road Kharupetia, Darrang, Assam 784115